Saudi Logistics Benchmarking to Uncover Cost and Performance Gaps for Distributors

The client was a diversified retail and wholesale distributor seeking to benchmark logistics performance against Saudi and GCC peers. They required clarity on operational gaps, cost competitiveness, and service metrics to guide future investments in logistics and supply chain capabilities.

We conducted a comprehensive logistics benchmarking study comparing the client’s KPIs against industry averages in Saudi Arabia and GCC markets. Benchmarks included warehouse efficiency, fleet utilization, transport cost drivers, SLA performance, and labor productivity. Findings were translated into actionable improvement priorities.

• Collected detailed internal data across warehousing, transportation, and order fulfillment.
• Benchmarked KPIs against sector averages and best-in-class logistics operators.
• Conducted interviews with industry experts and logistics users.
• Mapped operational gaps and identified root causes affecting performance.
• Prioritized improvement actions aligned with cost and service impact.

We recommended upgrading WMS capabilities, redesigning warehouse workflows, and improving fleet routing practices. Additional steps included optimizing labor allocation, instituting productivity KPIs, and renegotiating logistics contracts using benchmarking data as leverage.

The client identified cost-saving opportunities of SAR 3.4 million annually and improved productivity potential by 26%. Benchmarking insights guided investment decisions and eliminated guesswork in operational planning.